HORIZE 3 YEAR PICKUP AND RETURN LIMITED WARRANTY
A.
HORIZE warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, HORIZE will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labour and parts. Parts may not always be the same but will be equivalent parts or better. During the warranty period if the hardware system is defective HORIZE will cover the return shipping costs of the item back to the customer (Australia only unless otherwise specified) from the closest service centre. For faults within 14 business days (classified as Dead on Arrival) HORIZE will cover shipping expenses both ways. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.
HORIZE sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at HORIZE sole discretion, complimentary upgrade or refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty. HORIZE shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties.
B. HOW TO OBTAIN SERVICE UNDER WARRANTY.
Please call the support department at Horize Australia on 1300 882 829 or by email: support@horize.com . The support department will try to diagnose the problem via email or telephone with you to determine the best solution. If it cannot be diagnosed by telephone we will let you know the best possible way to solve the problem with the best possible customer satisfaction. If the product is to be returned we will organize courier pickup to your door. Do not return any products without prior authorization from a Horize personnel.
HORIZE will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from HORIZE. HORIZE will also not be responsible for damages to any components or loss of any data for goods purchased from HORIZE. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an HORIZE employee, inadequate or excessive electrical power surges, or other power irregularities. HORIZE will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by HORIZE.
HORIZE will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, HORIZE will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, HORIZE will charge a test fee, advise the customer and return the non- defective product when the customer pays the test fees and pays for return shipping.
C. UPGRADES
HORIZE only authorizes the customer upgrade/replacement of the following items under warranty: Memory, Hard Disk, Optical Drive and Wireless Card. Upgrades to the CPU and GPU and other non-listed items should only be performed by HORIZE personnel and is a free of charge installation by our staff to do this. This is to ensure that these sensitive items are changed properly without damage to the overall system.
D. Dead Pixel Policy
All HORIZE machines carry a complimentary 90 day 100% Pixel policy for pixel perfect LCD panels. HORIZE must be notified immediately to any pixel defects. After 90 days there must be at least 3 dead/stuck/bright pixels on a panel to qualify for replacement. HORIZE is not responsible for the customers shipping costs for the return of equipment for pixel related issues.
E. Data Loss
HORIZE is not responsible for DATA or DATA loss associated with any warranty services.
